Frequently Asked Questions

Still have more questions? Reach out to us via our contact form and we’ll be in touch.

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For Residents

  • LaundryLink is a same-day laundry service inside your building. Simply drop off your laundry on your building’s service day and we return it washed, dried, and folded later the same day.

    1. Place your laundry in your LaundryLink bag.

    2. Drop it off in your building’s designated area on service day.

    3. We wash, dry, and fold it.

    4. Pick it up clean later the same day.

  • One LaundryLink bag equals one load of laundry. Bags hold about the same amount as a standard washer.

  • No. LaundryLink operates entirely within your building, so your clothes never leave the property.

  • You can add additional loads anytime. Extra loads are charged at the standard add-on rate.

  • You can include everyday clothing, standard towels, and standard bed sheets. Please do not include delicates, items labeled dry clean only or hand wash only, luxury or specialty garments, or oversized items such as comforters, blankets, pillows, mattress pads, or bulky bedding.

  • Every load includes:

    • washing

    • drying

    • folding

    • detergent and supplies

    • machine fees

    There are no additional laundry room costs.

  • Laundry dropped off on your building’s service day is typically returned the same day.

  • Your laundry is washed in your building’s laundry room using the existing machines.

  • We typically wash laundry in cold water and dry it on low heat to help protect your clothing. If a mixed load appears higher risk for color transfer, we may add a color-catching sheet to help absorb loose dye. If you’d like certain colors washed separately, please provide them in two separate bags.

  • Your laundry will remain safely stored in the designated pickup area until you collect it.

  • Residents can sign up directly through the LaundryLink website once the service is available in their building.

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For Buildings

  • LaundryLink is a same-day laundry service inside your building. Once a week residents drop off their laundry at a designated rack, we wash it using your machines, and return it folded later the same day.

  • Residents enroll online in minutes. We provide all onboarding materials and laundry bags. Residents simply drop off and pick up their laundry on your building’s designated day.

  • No, you simply announce the service to your residents and we handle everything else.

  • No. LaundryLink operates independently and handles all service, logistics, and resident interactions.

  • No. We use your existing machines and set up a simple drop-off area — no construction or buildout needed.

  • We operate during off-peak hours and typically use 4–8 machines, depending on building size, while leaving some machines open for residents.

  • We can typically launch in days. No construction or buildout is required.

  • LaundryLink can be offered at no cost or subsidized to reduce resident pricing and drive adoption. We’ll help you choose the right structure.

  • We help position and launch the service to drive adoption. Like most convenience services, usage will build over the first few months as residents try it and make it part of their routine.

  • All laundry is handled within your building with clear tracking and accountability. In the rare case of an issue, we work directly with residents to resolve it quickly.

  • Yes. We provide everything needed to introduce the service to your residents.

  • Yes. We tailor scheduling, pricing structure, and rollout to your building.