Privacy Policy
Effective Date: March 19, 2026
LaundryLink LLC, doing business as LaundryLink (“LaundryLink,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, purchase a subscription, use our services, communicate with us, or otherwise interact with us (collectively, the “Services”).
By using the Services, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide to Us
We may collect information you provide directly, including:
name
email address
phone number
building address, unit number, and delivery or pickup instructions
account login information
laundry preferences and service instructions
billing and subscription information
communications you send to us
information you provide when submitting a claim, support request, survey response, promotion entry, or referral
B. Payment Information
Payments are processed by third-party payment processors, including Stripe. We do not store your full payment card number on our own servers. Payment card information is handled directly by those processors subject to their own privacy and security practices. We may receive limited payment-related information, such as payment status, card brand, expiration date, billing ZIP code, and similar transaction details.
C. Information Collected Automatically
When you use our website, we and our service providers may automatically collect certain information, such as:
IP address
browser type
device type
operating system
referring URLs
pages viewed
date and time of visits
clicks, browsing behavior, and interactions with our website
cookie identifiers and similar online identifiers
D. Information From Other Sources
We may receive information from other sources, such as:
payment processors
analytics providers
advertising or marketing partners
website and commerce platform providers
property managers or participating buildings, where relevant to providing service
referral sources
customer support vendors or communications platforms
2. How We Use Information
We may use personal information for the following purposes:
to provide, operate, and improve the Services
to create and manage accounts
to process subscriptions, orders, and payments
to coordinate pickup, dropoff, building access, and customer support
to communicate with you about your account, orders, billing, service updates, and support matters
to personalize your experience and remember your preferences
to detect, investigate, and prevent fraud, misuse, security incidents, and other unlawful activity
to enforce our Terms & Conditions and other policies
to analyze usage trends, measure performance, and improve our website and operations
to send marketing or promotional communications, where permitted by law
to administer promotions, referrals, surveys, or similar programs
to comply with legal obligations
to establish, exercise, or defend legal claims
3. Cookies and Similar Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember user preferences, understand site traffic, support checkout and fraud prevention, improve functionality, and measure advertising or marketing performance.
These tools may include technologies provided by Squarespace, Stripe, Google Analytics, and Meta Pixel. These technologies may collect information about your browser, device, and interactions with our website. Squarespace provides site hosting and may use cookies and similar technologies in connection with its platform, and Squarespace also offers built-in integrations for Google Analytics and Meta Pixel.
You can usually control cookies through your browser settings. If you disable cookies, some parts of the Services may not function properly.
4. How We Disclose Information
We may disclose personal information in the following circumstances:
Service providers: to vendors and contractors that help us operate the Services, such as payment processors, hosting providers, website platform providers, analytics providers, communications providers, customer support tools, fraud prevention vendors, and marketing platforms
Building-related parties: where necessary to provide the Services in a participating building, such as coordinating access, logistics, or service operations
Business transfers: in connection with a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar transaction
Legal compliance and protection: when we believe disclosure is necessary to comply with applicable law, legal process, or government request, or to protect the rights, property, safety, and security of LaundryLink, our users, or others
With your direction or consent: when you ask us to share information or otherwise consent to disclosure
We do not sell your personal information for monetary compensation.
We may disclose certain information to analytics, advertising, and service partners as described in this Privacy Policy.
We do not disclose personal information to third parties for their own direct marketing purposes except as described in this Privacy Policy or with your consent.
5. Marketing Communications
We may send you promotional emails and other marketing communications, where permitted by law.
You can opt out of marketing emails by using the unsubscribe link in the message. Even if you opt out of marketing communications, we may still send you non-promotional messages about your account, subscription, billing, orders, support issues, and service-related updates.
If we later offer marketing text messages, you will be able to opt out by replying as instructed in the message.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and tax records, resolve disputes, enforce our agreements, and comply with legal obligations.
Retention periods may vary depending on the type of information and the reason we hold it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices
Depending on how you interact with us, you may have the following choices:
update certain account information by logging into your account, if available
opt out of marketing emails by clicking the unsubscribe link
control cookies through your browser settings
request deletion of your account by contacting us, subject to legal and operational retention requirements
9. Third-Party Services and Links
Our Services may contain links to third-party websites, tools, plugins, or services. We are not responsible for the privacy, security, or data practices of those third parties. Their practices are governed by their own privacy policies.
10. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
11. State Privacy Rights
Residents of certain states may have privacy rights under applicable law, to the extent applicable to LaundryLink. Those rights may include the right to request access to, correction of, or deletion of certain personal information, or the right to opt out of certain types of data processing, as required by law. Squarespace also provides guidance for site owners regarding U.S. state privacy laws.
If you believe you have rights under an applicable state privacy law and would like to exercise them, please contact us at support@laundrylink.co. We may need to verify your identity before responding to your request.
LaundryLink will not discriminate against you for exercising rights granted by applicable law.
California Notice
If LaundryLink becomes subject to the California Consumer Privacy Act (“CCPA”) or other similar state laws, we will honor applicable rights and may provide additional state-specific disclosures and request methods as required by law.
12. Do Not Track
Some web browsers may transmit “Do Not Track” signals. Because there is not a universally accepted standard for how to respond to these signals, our website may not respond to them.
13. International Users
Our Services are intended for users in the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by posting the updated policy on our website, updating the Effective Date, emailing you, notifying you through your account, or using other reasonable means.
Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
LaundryLink LLC
support@laundrylink.co