Terms & Conditions

Effective Date: March 19, 2026

Welcome to LaundryLink. These Terms & Conditions (“Terms”) govern your access to and use of the LaundryLink website, services, subscriptions, and related offerings (collectively, the “Service”) provided by LaundryLink LLC, doing business as LaundryLink (“LaundryLink,” “we,” “us,” or “our”).

By creating an account, purchasing a subscription, placing an order, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Service Area

You must be at least 18 years old and legally able to enter into a binding agreement to use the Service. The Service is only available in buildings, neighborhoods, and geographic areas where LaundryLink operates.

LaundryLink may limit, suspend, or decline service in any building or area at any time.

2. Description of Service

LaundryLink provides wash-and-fold laundry service, including recurring subscription-based service and any one-time or add-on services we may offer from time to time.

Unless expressly stated otherwise, the Service is limited to standard wash-and-fold laundry. The Service does not include dry cleaning, stain-specific treatment, item-by-item inspection, restoration, specialty textile care, or professional garment preservation.

Service details, including pickup timing, processing timing, turnaround expectations, delivery timing, and any building-specific procedures, may vary by property and may be updated from time to time.

Any turnaround times shown on the site or communicated to you are estimates, not guarantees.

3. Account Registration and Customer Information

To use certain parts of the Service, you may be required to create an account and provide accurate information, including your name, address, building, unit number, phone number, email address, payment information, and laundry preferences.

You are responsible for:

  • maintaining accurate account information;

  • keeping your login credentials secure;

  • ensuring that your laundry is properly bagged, labeled, and made available in accordance with our instructions; and

  • providing accurate access, pickup, and delivery information.

You are responsible for all activity occurring under your account.

4. Building Participation

LaundryLink may operate in partnership with residential buildings, property managers, or related third parties. Unless expressly stated otherwise in writing, your laundry service agreement is solely between you and LaundryLink.

Your building, landlord, property manager, condominium association, or similar party is not responsible for loss, damage, delay, billing disputes, or service-related claims arising from your use of the Service.

LaundryLink’s ability to provide the Service may depend on continued access to the building, laundry room, utility service, machine availability, and building policies.

5. Orders, Bags, and Service Rules

You agree to follow all LaundryLink instructions for preparing and submitting laundry.

You are responsible for:

  • emptying all pockets before submitting laundry;

  • removing cash, jewelry, watches, electronics, keys, and other valuables;

  • ensuring items are suitable for ordinary laundering and machine drying unless special instructions are accepted by us in writing;

  • identifying any items that may require special handling before service begins; and

  • separating any items you do not want washed together.

LaundryLink generally processes each submitted bag or load as received. We do not guarantee that whites, lights, darks, delicates, or other categories will be separated unless we specifically offer and accept a separate-load or special-handling request.

LaundryLink may, but is not required to, use commercially reasonable judgment in handling mixed-color or potentially sensitive loads, including using cold water, low heat, or color-catching sheets when appropriate.

Customers should not submit items of unusually high monetary or sentimental value through the Service. LaundryLink does not accept liability for luxury, designer, vintage, irreplaceable, custom-made, or unusually high-value items beyond the limits stated in these Terms unless LaundryLink expressly agrees otherwise in writing before service.

LaundryLink reserves the right to refuse, cancel, or modify service for any order that we believe is unsafe, unsuitable, mislabeled, excessively soiled, improperly prepared, or outside the scope of our standard wash-and-fold service.

6. Prohibited Items

You may not submit any of the following through the Service:

  • cash, jewelry, or valuables;

  • items contaminated with hazardous materials, chemicals, gasoline, solvents, or biohazards;

  • items with excessive mold, infestation, or pest contamination;

  • items heavily soiled with human or animal waste beyond what is reasonable for standard laundry;

  • weapons or sharp objects;

  • rugs, mats, pet beds, foam items, or oversized household items unless specifically accepted by us;

  • leather, suede, fur, or other non-launderable materials;

  • items labeled “dry clean only,” “hand wash only,” “lay flat to dry,” or “do not tumble dry,” unless we expressly agree to handle them;

  • delicate, embellished, sequined, beaded, screen-printed, heat-transferred, or otherwise fragile items unsuitable for standard laundering;

  • any item whose cleaning would pose a health, safety, operational, or equipment risk.

If prohibited items are submitted, LaundryLink may refuse service, return the order unprocessed, dispose of unsafe materials where necessary, and/or charge additional handling fees to the extent permitted by law.

7. Pricing and Payment

You agree to pay all charges associated with your use of the Service, including subscription fees, one-time order fees, add-on fees, service charges, applicable taxes, and any approved extra charges.

Prices will be shown on our website, checkout page, order flow, or building-specific service page. We may update pricing from time to time. Any price changes for recurring subscriptions will apply prospectively.

You authorize LaundryLink and its payment processor to charge your selected payment method for all amounts due.

If your payment method fails, is declined, expires, or cannot be processed, we may:

  • retry the payment method;

  • suspend or cancel your service;

  • withhold completed laundry until payment is resolved where legally permitted; and/or

  • require you to update your payment information before additional service is provided.

You are responsible for any taxes required by law.

8. Subscriptions, Automatic Renewal, and Cancellation

If you enroll in a recurring plan, your subscription will automatically renew at the end of each billing period unless you cancel before renewal.

By purchasing a subscription, you authorize LaundryLink to charge your payment method on a recurring basis at the then-current rate for your selected plan, plus any applicable taxes and authorized charges.

Your subscription billing frequency, renewal schedule, included services, and cancellation method will be disclosed at the time of signup.

Unless otherwise stated:

  • subscriptions renew automatically;

  • charges are billed in advance for the upcoming billing period; and

  • cancellation takes effect at the end of the current paid billing period.

To avoid renewal charges, you must cancel before your next billing date. If you cancel after a billing period has begun, your cancellation will apply to the next billing period, and fees already charged are nonrefundable except where required by law.

LaundryLink may offer plan pauses, skips, or rescheduling in its discretion. Any such options are subject to the rules posted on the site or communicated to you at the time.

LaundryLink may cancel or suspend your subscription at any time for nonpayment, misuse, repeated missed service access, policy violations, operational limitations, or other reasonable business reasons.

9. Pickup, Dropoff, Access, and Missed Service

You are responsible for ensuring that your laundry is available in the designated location at the required time and prepared according to our instructions.

LaundryLink is not responsible for delays or missed service caused by:

  • inaccessible buildings, units, or laundry rooms;

  • doormen, front desks, or building staff refusing access;

  • building rule changes;

  • machine unavailability or malfunction;

  • utility outages;

  • incomplete, incorrect, or missing bag labels;

  • your failure to leave laundry in the proper location on time; or

  • any other circumstance outside our reasonable control.

If service cannot be completed because of access issues, building conditions, machine unavailability, or customer error, LaundryLink may skip, reschedule, or cancel that service instance in its discretion. Any credits, makeups, or refunds for missed or incomplete service will be determined by LaundryLink in its reasonable discretion unless otherwise required by law.

10. Item Condition, Normal Wear, and Customer Risk

By submitting laundry, you acknowledge that laundering carries inherent risk, especially for older garments, delicate fabrics, unstable dyes, embellishments, weak seams, damaged elastic, worn prints, screen prints, heat transfers, shrunken items, delicate knits, and manufacturer defects.

LaundryLink is not responsible for:

  • items left in pockets;

  • normal wear and tear;

  • pre-existing damage, holes, loose threads, missing buttons, weak seams, broken zippers, pilling, fading, stretching, or shrinkage;

  • damage caused by manufacturer defects, inconsistent or inaccurate care labels, missing care labels, or improper care labels;

  • damage to items labeled “dry clean only,” “hand wash only,” “lay flat to dry,” or “do not tumble dry” if submitted without our prior written agreement;

  • color transfer, fading, or dye bleeding resulting from mixed-color loads, unstable dyes, or unlabeled special-care items;

  • damage to prints, logos, embellishments, appliqués, decals, elastic, trims, or delicate fabric components;

  • changes in texture, feel, fit, or appearance resulting from ordinary laundering;

  • failure to remove stains, odors, pet hair, lint, or embedded debris; or

  • damage to items that are unsuitable for standard wash-and-fold service.

Customers are responsible for not submitting items whose care requirements are inconsistent with standard laundering and machine drying unless LaundryLink has expressly agreed in writing to special handling.

LaundryLink does not inspect every item individually before washing and folding. Our Service is a load-based convenience service, not a garment-by-garment specialty cleaning service.

11. Lost, Damaged, or Delayed Item Claims

If you believe an item was lost, damaged, or improperly handled, you must notify LaundryLink within 24 hours after delivery or return of the affected order. Claims submitted after that period may be denied.

To submit a claim, you must provide all reasonably requested information, which may include:

  • your order information;

  • a description of the issue;

  • photographs of the item and the alleged damage, if applicable;

  • the item’s brand, type, and approximate age, if known;

  • proof of purchase, receipt, order confirmation, or other reasonable proof of value, if available;

  • confirmation that the item was included in the affected order; and

  • any other information reasonably necessary for us to investigate.

Failure to provide reasonably requested supporting information may result in denial of the claim.

LaundryLink may inspect the item, review order details, communicate with involved personnel, and determine the appropriate resolution in its sole reasonable discretion.

If LaundryLink determines that it is responsible for a verified claim, LaundryLink may determine the appropriate remedy in its sole reasonable discretion, which may include:

  • re-wash or re-perform the service;

  • service credit;

  • partial refund;

  • repair contribution; or

  • reimbursement subject to the liability limits below.

12. Limitation of Laundry Claim Liability

To the maximum extent permitted by law, LaundryLink’s liability for loss of or damage to any item will not exceed the lesser of:

  1. the item’s fair current value, taking into account age, condition, and depreciation;

  2. the documented replacement cost of the item;

  3. $50 per item; or

  4. $150 per order.

LaundryLink is not liable for sentimental value, speculative value, replacement-value inflation, or consequential losses related to any garment or item.

Any compensation provided by LaundryLink for a claim will be your sole and exclusive remedy for that item or order.

13. Refunds, Credits, and Re-Service

Except as required by law, all sales are final.

LaundryLink may, in its sole reasonable discretion, offer re-service, credits, or refunds in cases involving verified quality issues. Re-service, credits, or refunds are not guaranteed and will be determined based on the circumstances of each case.

LaundryLink does not provide refunds for completed services based solely on personal preference, ordinary delays outside our reasonable control, or claims submitted after the stated deadline.

Subscription fees are generally nonrefundable once charged for a billing period, except where required by law or where LaundryLink expressly agrees otherwise.

Promotional credits, referral credits, and goodwill credits:

  • have no cash value unless required by law;

  • may expire;

  • may be revoked in cases of abuse, fraud, or error; and

  • may be subject to additional posted terms.

14. Promotions and Referral Offers

LaundryLink may offer discounts, promotions, trial offers, referral credits, or other incentives from time to time. Such offers may be modified or withdrawn at any time and may be subject to separate terms.

LaundryLink reserves the right to deny, cancel, or recover promotional benefits if we determine that the promotion was used in violation of its terms, through duplicate accounts, self-referrals, abuse, or fraud.

15. Communications

By using the Service, you consent to receive transactional communications from LaundryLink, including by email, text message, or phone, relating to your account, orders, billing, service changes, support, and operational notices.

You are responsible for any message or data rates charged by your carrier.

Consent to receive promotional or marketing communications, if requested separately, is not a condition of purchase.

16. Privacy

Your use of the Service is also subject to our Privacy Policy, which explains how we collect, use, and disclose personal information. By using the Service, you acknowledge that you have reviewed our Privacy Policy.

17. Website Use and Intellectual Property

All content on the LaundryLink website and related materials, including text, logos, graphics, branding, layout, software, and other content, is owned by LaundryLink or its licensors and is protected by applicable intellectual property laws.

You may not:

  • copy, reproduce, modify, republish, or distribute our content except as permitted by law;

  • use the website for unlawful, fraudulent, or unauthorized purposes;

  • interfere with site functionality or security;

  • scrape, extract, or harvest data from the site; or

  • impersonate any person or entity or misrepresent your affiliation.

LaundryLink reserves all rights not expressly granted in these Terms.

18. Suspension and Termination

LaundryLink may suspend, restrict, or terminate your access to the Service at any time, with or without notice, if:

  • you violate these Terms;

  • your payment method fails;

  • you engage in abuse, fraud, chargebacks, or misconduct;

  • you submit prohibited or unsafe items;

  • your building is no longer serviceable;

  • continued service is impractical, unlawful, or unsafe; or

  • we discontinue all or part of the Service.

Sections of these Terms that by their nature should survive termination will survive, including provisions relating to payment obligations, claims limits, disclaimers, liability limitations, dispute resolution, and governing law.

19. Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis.

LaundryLink disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, LaundryLink does not warrant that:

  • the Service will always be available, uninterrupted, or error-free;

  • pickup or return times will always occur exactly as estimated;

  • all stains, odors, wrinkles, lint, or pet hair will be removed;

  • all items will respond uniformly to laundering; or

  • the Service will meet every personal preference or expectation.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

20. General Limitation of Liability

To the maximum extent permitted by law, LaundryLink and its owners, officers, employees, contractors, affiliates, partners, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, loss of goodwill, or business interruption, arising out of or related to your use of the Service.

To the maximum extent permitted by law, LaundryLink’s total aggregate liability for any claim arising out of or relating to the Service will not exceed the greater of:

  • the amount you paid to LaundryLink for the specific affected order or service giving rise to the claim; or

  • $100.

This limitation applies regardless of the legal theory asserted and even if a remedy fails of its essential purpose.

21. Indemnification

You agree to defend, indemnify, and hold harmless LaundryLink and its owners, officers, employees, contractors, affiliates, partners, and agents from and against any claims, liabilities, damages, losses, judgments, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • your violation of these Terms;

  • your misuse of the Service;

  • your submission of prohibited, dangerous, or unsuitable items;

  • your negligence or misconduct; or

  • your violation of any law or the rights of any third party.

22. Force Majeure

LaundryLink will not be liable for delays, failures, or interruptions caused by events beyond its reasonable control, including utility outages, equipment failure, severe weather, natural disasters, fire, flood, labor disputes, pandemics, governmental actions, transportation disruptions, building restrictions, internet or payment processor outages, or similar events.

23. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights.

Informal Dispute Resolution First

Before filing any claim against LaundryLink, you agree to first contact us and attempt to resolve the dispute informally by sending written notice to:

LaundryLink LLC
support@laundrylink.co

Your notice must include your name, contact information, a description of the issue, and the relief requested. If we have a dispute with you, we will send a similar notice to the contact information associated with your account.

The parties agree to use good-faith efforts to resolve any dispute informally for 30 days after notice is received before beginning arbitration or filing a claim, except that either party may bring an individual claim in small claims court as described below.

Agreement to Arbitrate

Except for disputes that qualify for small claims court and except for claims seeking injunctive or equitable relief relating to intellectual property or unauthorized use of the Service, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration and not in court.

This arbitration agreement is governed by the Federal Arbitration Act.

Arbitration Rules

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms. If AAA is unavailable or unwilling to administer the arbitration, the parties will mutually agree on another established consumer arbitration provider, or a court of competent jurisdiction will appoint one.

Small Claims Court Option

Either you or LaundryLink may bring an individual claim in small claims court instead of arbitration if the claim qualifies and remains in that court.

Individual Proceedings Only / Class Action Waiver

To the maximum extent permitted by law, you and LaundryLink agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, coordinated, consolidated, mass, or representative proceeding.

Unless both parties agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of class, collective, representative, or mass proceeding.

Arbitration Procedures

Arbitration may be conducted through written submissions, remote appearance, telephonic hearing, video hearing, or in-person hearing, as permitted by the applicable AAA rules and based on the nature of the dispute.

The arbitrator shall have exclusive authority to resolve all issues except that a court of competent jurisdiction shall determine issues relating to the validity, enforceability, or scope of the class action waiver above.

Fees

Payment of all filing, administration, and arbitrator fees will be governed by the applicable AAA Consumer Arbitration Rules. Each party will bear its own attorneys’ fees and costs except as otherwise provided by law or awarded by the arbitrator.

Opt-Out Right

You may opt out of this arbitration agreement by sending written notice of your decision to opt out within 30 days of first accepting these Terms. Your notice must include your full name, address, email address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, neither you nor LaundryLink can require the other to participate in arbitration.

Severability

If any part of this Section 23 is found unenforceable, the remaining portions shall remain in effect, except that if the class action waiver is found unenforceable, then this entire Section 23 shall be null and void to the extent permitted by law.

24. Changes to These Terms

LaundryLink may update these Terms from time to time. If we make material changes, we may provide notice by posting the updated Terms on our website, updating the Effective Date, emailing you, notifying you through your account, or using other reasonable means.

Your continued use of the Service after updated Terms become effective constitutes your acceptance of the revised Terms.

25. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

26. Entire Agreement

These Terms, together with our Privacy Policy and any additional posted policies or plan-specific terms incorporated by reference, constitute the entire agreement between you and LaundryLink regarding the Service and supersede prior discussions, understandings, or agreements relating to the same subject matter.

27. Contact Information

If you have questions about these Terms or the Service, please contact:

LaundryLink LLC
support@laundrylink.co